FAQ


PRODUCT
Is it possible to purchase just a suit jacket or just suit pants?

Yes, all of our suits are offered as jackets or trousers only and are made from the same fabric and using the same sizing.


Where are your suits made?

Our suits are handcrafted in Turkey. We use Italian fabric woven by the centuries old mill Guabello, in Biella, Italy.


Where are your shirts made?

Our shirts are handcrafted in Turkey. We use two types of fabric, the first is Italian fabric woven by centuries old mill Tessitura Monti outside of Venice, Italy. The second fabric is a specialty treated wrinkle free fabric from Asia.


What is the difference between your Tailored and Slim fits?

The armhole in our slim fit is both higher and slimmer than that of the tailored fit. The body of the shirt is also slimmer in the chest, middle and waist area.

Fit Guide


What is the difference between the Luxury Performance Suit Jacket and Luxury Performance Blazer?

Both our suit jacket and blazer share the same pattern and sizing. This means the slim and tailored jacket will fit you the same way as the slim and tailored suit jacket. The difference is the fabric. The suit fabric is called Impact Zero while the blazer fabric is called Motion.

The main difference is that the Impact Zero fabric offers more performance characteristics, such as liquid repellant, thermoregulation and sustainability. The Motion fabric has a softer and more luxury hand while also offering four-way stretch and wrinkle-free that the Impact Zero offers.


Do you offer custom sizing for your suits?

We currently do not offer custom sizing. We offer several fits in several lengths so you can find your personal fit and you will only need to make minor alterations, if any at all.

As founders who created the largest men’s custom clothing company in the world, we know that the cost to make a custom piece is very expensive. We are able to offer you the same fabrics at a significantly lower cost, even after any alteration fees.


Do all Ace pants have unfinished hems?

Our suit and casual pants all come unhemmed so you can define your own style. We realize that you may prefer a cuff, a full break, no break or any other look. We want to make sure that you can create the style you want.

All of our suit pants come "unhemmed" with a 36” inseam. To be on the safe side, you are given plenty of extra fabric on each leg of the pants.


What is an Ace Studios Signature Cuff?

Our Saville Cuff is our proprietary cuff, which has an elongated slope that provides an elegant and rare cuff that’s frequently found in custom shirting.


What type of button opening and sleeve buttons does Ace offer?

Our suits offer real working button holes, as well as real horn buttons. Both of these features are reserved for high end suits that cost $1,000+.


Are the buttonholes on your suits sleeves fully functional?

Yes, the buttonholes on our suit sleeves are fully functional. These are also called working buttonholes or surgeons buttonholes. While most brands do not offer working button holes because they are expensive, we believe this ia high end feature that luxury suits offer.

Also, we spent a ton of time developing a proprietary sleeve that makes it very easy and inexpensive for a tailor to shorten or lengthen your sleeve. The details matter and this detail as well as real horn buttons are signature details that separate a luxury suit from a middle of the road suit.


What are the widths of your suit jacket lapels?

Our tailored fit lapels are 3” and our slim fit lapels are 2.5” at the widest point.


Are your suit jackets fused or canvased?

Our suit jackets are half-canvased. We use a lightweight and thin half-canvas so the jacket will shape to your body the more you wear it.


Do you offer alterations for suits?

No, we do not offer alterations at this time, though we are looking into ways at offering this as a service for repeat customers.


Can I return my suit after it has been altered?

No, unfortunately we cannot accept suits that have been altered.



PRODUCT CARE
How do I care for my suit?

Dry clean only.


How do I care for my dress shirts?

Machine wash warm
Tumble dry low
Do not bleach
Low iron if needed


How do I care for my 5-pocket trousers?

Machine wash cold inside out with like colors
Tumble dry low
Do not bleach
Low iron if needed


How do I care for my chinos?

Machine wash cold inside out with like colors
Tumble dry low
Do not bleach
Low iron if needed


How do I care for my Luxury Performance Tees?

Machine wash cold with like color
Air or tumble dry low
Do not bleach


How do I care for my blazer?

Dry clean only.



Shipping


***WE ARE CURRENTLY ACCEPTING PRE-ORDERS ONLY. SHIPPING AND PROCESSING TIMES WILL APPLY ONCE YOUR ORDER SHIPS***

PRE-ORDER
When am I charged for a pre-order?

Your method of payment will be charged at point of sale.


When will my pre-order ship?

Pre-order shipment times vary. You will be given a time frame for your product to ship on Ace Studios site. Once the product is available, you will receive tracking information via email for you order.


Can I cancel my pre-order?

Pre-orders can be canceled within 14 business days of the purchase date. For all other inquiries, please reach out to hello@acesuits.com.


ORDER PROCESSING TIME

Please allow 24-48 business hours for warehouse processing after all orders are placed.
Phone number is required at checkout for additional security.
If package is undeliverable because of missing, incorrect, or incomplete apartment numbers, suite numbers, or other destination information, cost of re-sending package will be invoiced to customer.
To CANCEL or MODIFY your order, please contact us at hello@acesuits.com. You may also cancel your order within one hour of placing it by accessing your account and selecting “cancel my order.” We will do our best to accommodate your needs, but we cannot cancel or modify orders that have already shipped.
In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute to the best of our abilities, but we will not be held liable or responsible for carrier delays or errors.


SHIPPING IN U.S.A.

Free Ground Shipping with purchase of $50 or more (3-7 business days)
$20 Expedited Shipping available on U.S. orders


SHIPPING INTERNATIONALLY
Duties & Taxes

Duties, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of duty, tariffs and taxes will vary and will be due to your country’s customs authority upon delivery.


How much does international shipping cost?

International shipping is calculated based on a number of factors including the number of items, the weight and the destination country/region. International shipping will be calculated and displayed during checkout based on the items you are purchasing and your shipping destination.
Australia $35.00
Austria $15.00
Belgium $10.00
Canada $5.00
Czech Republic $15.00
Denmark $15.00
Finland $20.00
France $15.00
Germany $10.00
Greece $15.00
Hong Kong $25.00
Ireland $15.00
Israel $25.00
Italy $15.00
Luxembourg $10.00
Netherlands $10.00
New Zealand $15.00
Norway $15.00
Portugal $15.00
Singapore $25.00
South Korea $15.00
Spain $20.00
Sweden $15.00
Switzerland $20.00
United Kingdom $5.00

*For consumer protection, all orders are subject to review. On occasion, this may cause a delay in processing your order. Weather issues may also cause a delay in delivery.



Returns


Return Policy

Customers may return items for a full refund or store credit within 21 days of the ship date. If you purchased expedited shipping (UPS Next Day or UPS 2 Day), unfortunately we will not be able to issue a refund or store credit for that amount. Please ensure that your returned items are not worn, washed, or damaged. We ask for the return to be processed on the site under the ""account"" down to the ""returns"" field on www.acesuits.com. After that is processed the return label will be emailed directly to you.

If you wish to exchange your item(s) for a new size, color, style, etc. please select “store credit” when processing your return. We will issue store credit to your account within 2 business days after you place your return package in the mail, and you may use that store credit to re-order the new items. Store credit from Returns never expires or loses value. If your item is not received within 30 days, or is received damaged, we will charge your original form of payment.

RETURNS FOR REFUND: If you wish to return your item(s) and receive a refund, select “refund” when processing your return. Please allow up to 30 days for it to be processed and the amount credited back to your original form of payment (this allows time for the items to get shipped back to our facility, inspected by our warehouse staff, and processed back into stock).


International Returns

For international orders customers are responsible for covering the cost of shipping a return back to us. Returns must be made within 45 days of the order date, please send your return to the address listed below. We are unable to issue a refund or store credit for the cost of international shipping, only the value of the goods you purchased. If you wish to return your item(s) and receive a refund, select “refund” when processing your return. All returns will be completed within 5-7 business days of the warehouse delivery. our return shipment to the following address: Ace Studios Attn: Returns 5959 Randolph Street Commerce, CA 90040 Walk-in returns will not be accepted


Return Conditions

Returned items must not be worn, washed, altered, tailored, or hemmed with original tags attached and packaging included. Any product that does not meet these requirements will be returned to you with no refund issued. Returns must be received at our address within 21 days from the date of the ship date. Please contact hello@acesuits.com for more information.